Customer account
Why and how do I create an account?
Creating an account is required to place an order. We indeed need information, such as your name, address,…
We also ask you for a telephone number where you can be reached to deal with any concerns regarding your order. To create your account, all you have to do is enter your email address and a password which will be your identifiers, as well as the other information requested.
How do I change information about me on my account?
All you have to do is connect with your identifiers (e-mail address and password) and go to the relevant section.
I forgot my password. What should I do ?
Go to this page and complete the email field to receive your password at the address indicated.
In order to be sure to receive all our contact emails, you just need to add the address contact@loding.fr in your address book.
Can I find my basket with its products after logging out?
The products you have added to your basket are stored there. By logging back into your account afterwards, you will find them. On the other hand, the stock may have evolved in the meantime. The item may then no longer be available.
Contact and Customer Service
I would like to contact Customer Service
We are listening to you. Do you need information, additional information on products, delivery, your order, etc.?
You can contact us through the contact form .
Your order
How to order ?
To place an order on our online store, simply browse its various departments. You can browse by category, by keyword search, by style, ... Consult the items you want by selecting a size and a color, then click on the "Add to cart" button. Then let yourself be guided, by creating your account if you don't have one, choosing your delivery address and delivery method, then your payment method.
I want to modify or cancel my order
If your order has not yet been dispatched, you can inform us of any changes concerning it by contacting us through the contact form .
Payment
How can I pay on the site?
The online store accepts payment by Visa, MasterCard, .... and by bank transfer.
Order Tracking and Delivery
Treatment delays
Once your order has been validated, it is processed in our warehouse generally within 24/48 hours (working days). It is then entrusted to the carrier Colissimo or UPS.
Delivery times and costs
With Colissimo, delivery times in mainland France are generally 48h/72h, and vary from 3 to 7 days depending on the destination.
With UPS, deliveries are generally made within 24/48 hours in mainland France.
UPS does not deliver on Saturday, deliveries are postponed to the following Monday.
LodinG cannot be held responsible for problems or delays in delivery attributable to the carrier.
Delivery costs are free in mainland France for all orders over €230. For other destinations, delivery costs vary according to the amount of your order and your country of delivery.
For deliveries outside the European Union, customs fees payable by the Customer may be applied depending on the country.
I want to know where my order is
Following your order, you will receive a summary email indicating that it has been taken into account. This email contains a link to your Customer Area. In this Customer Area, you can check the status of your order. The different stages of your order are: paid in preparation, shipped or cancelled. When your package is delivered to the sender, you will receive an email allowing you to track the progress of your order.
Return and Refund
I have a problem with the package received
If the item received is not suitable (color, size, shape), simply inform customer service.
To do this, go to your customer account, section History and details of my orders, where you can, for each of your orders, file your complaint and/or ask us your question.
You can also contact us using the contact form within 15 days of delivery of the package.
The steps to follow:
1 - Return the product to its original condition in its original packaging and with its labels allowing its immediate resale. Any product worn, unpackaged, not complete, or in a condition other than new will not be refunded.2 - Attach a copy of the order invoice.3 - Return by Colissimo with tracking at your expense to:
LODING
E-Shop Customer Service
6, rue Maryse Bastie
91080 Crowns
FRANCE
Special case of returns from countries outside the European Union
Customs charges may be applied on returns if the following conditions are not met:
- On the customs slip, please indicate the words "Return"
- Add three copies of the order invoice
- Add a copy of the customs form received with the initial package indicating that you have already paid customs fees.
These documents are to be slipped into a transparent pocket glued to the package. If these conditions are not met, the customs services are likely to request customs duties from LodinG. LodinG then reserves the right to refuse the package which will be returned to the sender.
PLEASE NOTE: you have 7 working days from the moment customer service has accepted your return to return the package.
Upon receipt of your package, and after checking its condition, we will, depending on the case, either refund the product or reship the new product requested.
If the product received is not the one ordered or if it is damaged
Despite all the care taken in preparing your order, a preparation error or a defective product is always possible. We apologize.
Please follow the return procedure (previous point). We will, of course, bear the return costs by sending you a pre-paid Colissimo voucher.
Returns sent by any means other than the pre-paid Colissimo voucher provided by LodinG will not be reimbursed without the agreement of Loding.
Technical problems
I am not receiving your order confirmation or information emails
It is possible that our e-mails are automatically placed in the spam or junk mail folder of your e-mail software. In order to be sure to receive our e-mails, we advise you to add to your address book, the address contact@loding.fr for order confirmations.
